Patient rights and responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • During all dealings with the doctors, their staff and other health professionals that may be involved in your care, you can expect that your right to confidentiality will be respected.
  • The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Inform the practice of any changes in your circumstances, such as change of name, address or telephone number as soon as possible, even if your number is ex-directory. These changes can be carried out by writing into the practice with this information or attending the practice in person.
  • Help us by using the services we provide with patience and understanding. For example, we ask that you only request house calls for those who are too ill to attend the surgery and that non-urgent telephone calls are not made during peak busy times in the mornings.
  • Give us time to process your repeat prescriptions.
  • Inform us as soon as possible if you cannot keep an appointment. This allows us to give the appointment to someone else.  Repeated failure to attend could result in your removal from the practice list.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you be health professionals, and co-operate with the practice in endeavouring to keep you healthy.